GDPR & Data Protection Policy

a) The personal information you provide about third parties:

If you give us information about another person, you are confirming that the other person has appointed you to act on their behalf and agree that you:

• Shall consent on their behalf to the processing of their data:
• Shall receive any data protection notices on their behalf and

b) Monitoring and recording communications:

We may monitor communications such as emails and telephone calls for the following purposes:

• Traning and quality of service
• Complaint handling
• Booking confirmation

We collect information about our clients for the following purposes:

• To be able to prove training
• To contact you about training you have booked and any upcoming training
• Certificates of attendance
• Invoicing
• Records of attendance
• Proof of competence in relation to tests/quizzes/activities
• To inform you of other training courses and promotions.

We may share your information with law enforcement agencies in connection with an investigation to help prevent unlawful activities.

We will not share your personal information with any other 3rd parties.

We would like to send you information about services, offers and our business which may be of interest to you. Such information could be sent by post, email or telephone.

If you opt-in to receive such information from us you can opt-out at any time.

The provision of the following information is required from you:

• Name of the learner on the training course
• Address and contact information of the care home
• Whether you the learner is or has recently experienced any Covid 19 symptoms.

This enables us to do the following:

• Create certificates of attendance
• Send certificates and invoices
• Enable the training to take place at your care home
• Information about booking, training and invoices.

Training with Hart will hold your personal information for the following periods:

6 years to satisfy UK law.

Once the 6 years is completed we will destroy your data securely under UK law,

All computerised information is kept on the proprietors work laptop which is password protected and is used solely for training/work purposes.

Physical Data will be stored inline with GDPR in an Anti-Theft filing cabinet which is locked at all times when not in use.

In the unlikely eventuality that we experience a data breach we will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

We rely on the following as the lawful basis on which we collect and use your information:

• Consent
• Contract
• Legal Obligation
• Vital interests
• Public Task

We have appropriate security measures in place to prevent personal information from being accidentally lost or used in an unauthorised way.

We limit access to your personal information only to those who have a genuine need to know requirements. Those processing your information will only do so in an authorised manner and are subject to a duty of confidentiality.

We will also use technological measures to keep your information safe. These may include:

Securely locked filing cabinets.

Password protected laptops.

Under the GDPR you have several important rights, in summary, these include:

• Fair processing of information and transparency over how we use your data.
• Access to your personal information
• We are required to correct any mistakes in your information which we hold.
• Require the erasure of personal information concerning you in certain situations.
• Receive the personal information concerning you which you have provided to us.
• Object at any time to processing of personal information concerning you for direct marketing
• Object in other situations to our continued processing of your data
• Otherwise, restrict our processing of your personal information in certain circumstances.

For further information about these rights including the circumstances they apply in, see guidance from the information commissioner’s office (ICO).

This privacy/GDPR policy was published on 10/6/2019 and was last updated on 12/11/2021.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access Training with Hart’s services. We will also attempt to notify customers of any changes by:

Email or Phone.

If you have any questions about this policy or the information we hold about you, please contact us by:

Telephone: 01492 621061 or 07590618801

Email: trainingwithhart@yahoo.com

Post:
Training with Hart
12 Upper Maenan
Penmaenmawr
Conwy
LL34 6PD